Office Policies

Inclement Weather Policy

In the interest of the safety and welfare of our patients, physicians, and employees, our office may close due to inclement weather. We may have delayed office hours, or close the office early based on the current weather conditions.  If you have a scheduled appointment in times of bad weather please verify that our office is by checking our Facebook pageTwitter page or the News page of this Web site – or call us.

Prescription Refills

Please telephone your pharmacy if you need a prescription refilled.  Please ask the pharmacist to call our Owensboro office for approval.  Allow us one business day to process your refill.  Additionally, patients on maintenance medications need to be seen in at least 6-12 month intervals.

Sample Requests

We try to provide free drug samples (when available) to our patients.  However, we must also have a 24 hour notice, so please do not wait until your medication is gone before requesting a refill.  In addition, providing samples on the same day of the request prevents us from providing timely care to that day’s scheduled patients.

After-Hours Coverage

Our phone hours are 8:00- 11:30 a.m. and 1:00 – 5:00 p.m., Monday thru Wednesday, and 8:00- 11:30 a.m. and 1:00 – 4:30 p.m. on Thursday and Friday.

During regular clinic hours, someone will be available to answer your questions as promptly as possible if you call our office number (270) 684-6144.

If you need assistance after hours, please contact your primary care physician.  Your primary care physician will determine whether or not additional physician support is needed.  If you believe you have a medical emergency, please proceed to the nearest emergency room or acute care clinic.

Payment for Services

Allergy & Asthma Specialists, PSC participates with most managed care plans, and will comply with the policies of each.  We will be glad to file your primary, and secondary (if applicable), insurance for you.

Since each patient’s insurance plan varies widely, we ask that you do the following prior to your visit with us: contact your insurance company to verify if Dr. Clore is a participating provider and ask if a referral is needed from your primary care physician.

Co-pays and co-insurance payments are due at the time of service.  Please note, some insurance plans require that a deductible be met prior to traditional insurance (i.e. co-pays & co-insurance) “kicking in.”  If your policy has a deductible that has not been met or co-insurance (percentage) that will need to be paid, you may pay in one lump sum, or arrange monthly payments with one of our financial counselors.

Our office will not know about your total financial responsibility until we have filed your claim, and insurance has responded.  Please be sure to verify Dr. Clore’s participation with your insurance provider prior to your appointment.  If Dr. Clore does not participate with your insurance plan, or the services rendered are not covered by your plan, payment will be expected at the time the service is provided.  However, as a courtesy, we will file a claim with your insurance company.

Also, if your insurance company denies payment to Allergy & Asthma Specialists, PSC for services performed, you accept responsibility for the charges. We accept cash, checks, debit cards, MasterCard, Visa, and medical flexible spending cards.

If you are unable to pay for services when they are rendered, please telephone our insurance and billing coordinator before your visit to establish a payment plan. In the event of default or if your bill must be referred to a collection agency or attorney for collection, you agree to pay court costs and reasonable attorney fees if suit is filed to recover your account.